TERMS OF SERVICE

Overview

These Terms of Service apply to purchases made through the Seven Icons online store. By placing an order, you agree to these terms, as well as our Shipping Policy and Return and Refund Policy.

These terms do not affect any mandatory consumer rights that apply to your purchase.

Products

Seven Icons offers women’s fashion, clothing, shoes and accessories.

We aim to display every product as accurately as possible. Colours may appear slightly different depending on the lighting, photography and screen settings of your device.

Sizing

Our items generally fit true to size.

We recommend choosing the size you normally wear. If you need sizing advice, please tell us which size you usually wear so we can help you choose.

Product availability can vary by size, colour and style.

Orders

After placing an order, you will receive an order confirmation by email.

Order confirmation emails can sometimes take a few hours to arrive. Please also check your spam or junk folder before contacting us.

If your payment was completed successfully, please do not place the same order again just because the confirmation email has not arrived immediately.

Order Cancellations

Seven Icons has a no cancellation policy.

Orders cannot be cancelled after they have been placed because processing begins automatically. If you no longer want your order, you can request a return after receiving it.

Please view our Return and Refund Policy for further information. This policy does not affect any mandatory rights you may have under applicable consumer law.

Payments

Available payment methods are shown at checkout.

If you experience a payment problem, please contact a member of our customer service team. Never send your full card number, security code, password, login information or complete banking details by email or chat.

Seven Icons will never ask for your password or security code.

Shipping and Delivery

Our standard delivery time is 2 to 14 working days.

Weekends and public holidays are not included. Fourteen working days can take approximately three calendar weeks.

A slight delay can occasionally occur. Tracking updates automatically every few days, so it is normal if a new update does not appear every day.

The available delivery countries and shipping costs are shown at checkout.

Please view our Shipping Policy for complete delivery information.

Older Orders

Some orders were placed through a previous Seven Icons store.

If an order number is not recognised in the current store, the customer must provide:

• The order number
• The email address used for the order
• The month and year in which the order was placed

Always identify the order month before providing further information about an unrecognised order.

Orders From November 2025 to February 2026

Orders placed in November 2025, December 2025, January 2026 or February 2026 were affected by customs seizure.

For questions about one of these orders, customers must first provide their order number and the email address used for the order.

For further assistance or complaints about these orders, please contact sevenicons.nl@gmail.com.

Orders From Other Months

If an unrecognised order was placed during another month, it was placed through the previous Seven Icons store.

These orders will not appear when customers log into an account on the current website. The order is still correctly registered in the older system.

The tracking link was sent to the email address used when placing the order. Customers can follow their delivery through that tracking link.

Returns

Returns can be requested within 14 days of receiving an order.

To request a return, please email sevenicons.nl@gmail.com and include your order number. Our team will provide the return address and further instructions.

Customers are responsible for normal return shipping costs.

Please view our Return and Refund Policy for complete return conditions.

Exchanges

Size exchanges can be requested within 14 days of receiving an order.

Please email sevenicons.nl@gmail.com and include your order number and preferred size. Exchanges depend on product availability.

Incorrect, Damaged or Faulty Items

If you received the wrong item, the wrong size or a damaged item, please contact our customer service team.

Include:

• Your order number
• A clear photo of the item
• A clear photo of the issue or damage
• A photo of the size label if you received the wrong size
• A photo of the packaging if it was also damaged

Our team will review the information and provide the next steps. A refund or replacement is not confirmed until the issue has been reviewed.

Delivery Address Changes

If you entered an incorrect delivery address, please contact a member of our customer service team as soon as possible.

Include your order number and the complete correct address. We cannot guarantee that an address can still be changed after processing has started.

Reviews

Customer reviews and experiences can be found on Instagram at:

@sevenicons.eu

Customer Service

For questions, complaints, returns, payment problems or assistance with an order, please contact:

sevenicons.nl@gmail.com

When contacting us about an order, always include your order number and the email address used when placing the order.

Changes to These Terms

Seven Icons may update these Terms of Service when necessary. The version available on our website at the time of purchase applies to your order.

Contact Information

Seven Icons
Email: sevenicons.nl@gmail.com
Instagram: @sevenicons.eu