RETURN AND REFUND POLICY

Returns

You can request a return within 14 days of receiving your order.

To start a return, please email us at sevenicons.nl@gmail.com and include:

• Your order number
• The email address used for the order
• The item you would like to return
• The reason for your return

Our customer service team will provide the return address and further instructions. Please do not send your return before receiving these instructions.

Return Conditions

Returned items must be unworn, unused and returned in their original condition with all original labels attached.

You may carefully try an item on to check the size and fit. Items showing signs of wear, damage, washing, stains, perfume, makeup or other use may be refused or may qualify for a reduced refund.

Return Shipping Costs

Customers are responsible for the cost of returning an order.

We recommend using a tracked shipping service and keeping the shipping receipt until your return has been fully processed. Seven Icons is not responsible for returns that are lost during return shipping.

If you received an incorrect or damaged item, please contact us before returning it.

Incorrect or Damaged Items

If you received the wrong item, the wrong size or a damaged item, please email sevenicons.nl@gmail.com.

Include your order number and clear photos of:

• The item you received
• The damage or issue
• The size label, if you received the wrong size
• The packaging, if it was also damaged

Our team will review the information and contact you with the next steps. Please do not return the item before receiving instructions.

Refunds

Once your return has been received and inspected, we will notify you about the status of your refund.

Approved refunds will be issued to the original payment method. The time it takes for the refund to appear in your account can depend on your bank or payment provider.

We may wait to process the refund until the returned item has been received or until you provide valid proof that it has been sent.

Exchanges

You can request a size exchange within 14 days of receiving your order.

Please email sevenicons.nl@gmail.com with your order number and the size you would prefer. Exchanges depend on product availability. Our team will confirm whether the requested size is available and provide further instructions.

Order Cancellations

Seven Icons has a no cancellation policy. Orders cannot be cancelled after they have been placed because processing begins automatically.

If you no longer want your order, you can request a return after receiving it. This policy does not affect any mandatory rights you may have under applicable consumer law.

Address Changes

If you entered an incorrect delivery address, please contact a member of our customer service team as soon as possible.

Include your order number and the complete correct address. We cannot guarantee that the address can still be changed after the order has been processed.

Contact

For returns, exchanges, complaints or questions about this policy, please contact:

sevenicons.nl@gmail.com